AuthorTopic: Chaos in Flying  (Read 408 times)

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Chaos in Flying
« on: April 09, 2017, 01:42:54 AM »
Still more disruptions in air travel.  ::)

RE

https://www.usatoday.com/story/travel/flights/todayinthesky/2017/04/08/flight-chaos-cancellations-persist-delta-days-after-storms/100207450/

Flight chaos, cancellations persist at Delta days after storms
Today in the Sky
Ben Mutzabaugh , USA TODAY Published 11:43 a.m. ET April 8, 2017 | Updated 16 hours ago


Behind the scenes at Delta Air Lines

Delta Air Lines' first Airbus A321 narrow-body airplane rests outside a company hangar at Atlanta's airport on April 29, 2016.  Jeremy Dwyer-Lindgren, Special for USA TODAY

Delta Air Lines was still working Saturday to get its flights back on schedule after a round of Atlanta thunderstorms threw a wrench into its system four days ago.

The airline had canceled more than 285 flights as of 12:15 p.m. ET, representing about 10% of the carrier’s daily schedule, according to flight-tracking service FlightAware. Adding to the woes for Delta passengers, another 625 flights were delayed -- affecting about a quarter of the carrier's flights nationwide. Fliers at Atlanta's Delta hub faced "extremely long lines" throughout the airport Saturday morning, reported WXIA TV of Atlanta.

FLIGHT TRACKER: Is your flight on time?

All that comes after severe weather created major disruptions Wednesday in Atlanta, the world’s busiest airport that’s also home to Delta’s top hub. Delta, which prides itself on being the most punctual and reliable of the USA’s “big four” airlines, has not been able to get back on track since.

Poor weather in the Northeast added to the problems later in the week, but Delta’s recovery from the Wednesday storms has been slow. Overall, Delta has canceled more than 3,000 flights since Wednesday, apologizing to customers as it has struggled to get many of them to their final destinations this week.

The Atlanta Journal-Constitution takes an interesting and in-depth look at how "one day of thunderstorms in Atlanta caused a meltdown of Delta Air Lines’ flight operations this week." The newspaper's Kelly Yamanouchi notes an unusually long five-hour ground-stop Wednesday by the Federal Aviation Administration played a role, but adds the airline was nonetheless "caught flat-footed and (was) still struggling to recover" days later.

Indeed, the scope of the disruption to Delta’s network that began with the Wednesday storms has been surprisingly large. It marks the airline’s worst operational run since a computer outage in August 2016 plunged the airline into crisis mode.

ARCHIVES (2016): Delta lost $100M on computer outage | Delta outage a hard hit to reliable brand: Column | Q&A: Delta CEO on outage, efforts to 'win back' passengers |

Delta updated a statement on its website Saturday, telling customers that it “continues to position aircraft and flight crews after severe weather in Atlanta … and in the Northeast U.S. this week.”

Delta Air Lines to pull out of Taiwan in May

Things got so bad on Thursday – when poor weather in the Northeast and Great Lakes came on top of the slow recovery in Atlanta – that even Delta’s Minneapolis/St. Paul (MSP) hub suffered significant disruptions. Despite clear and relatively calm conditions, more than 5% of the entire day’s schedule was canceled at the airport and about one out of every four flights that did operate did so with a delay. Delta operates more than half of the flights at MSP, while flights on operated by its regional affiliates account for even more there.

Nationally, the carrier was waiving change fees for customers looking to change their travel plans after the week's disruptions. But Delta also warned fliers that finding empty seats in the coming weeks could be challenging because “heavy spring break travel means open seats are very limited for rebooking.”

IN PICTURES: Delta customers tough out reservations glitch in 2016 (story continues below)
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Delta Air Lines customers tough out Monday reservations glitch
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Travelers wait in line at the Delta check-in counter at New York LaGuardia on Aug. 8, 2016.  Drew Angerer, Getty Images

Already, tens of thousands of customers have had their plans disrupted by the ongoing flight disruptions-that have occurred starting Wednesday. Many have taken the airline to task on social media, pleading for help or recounting their woes along with hashtags like “#deltafail.”

On Friday, The Atlanta Journal-Constitution said “dozens of long lines with thousands of passengers trying to get help extended through the terminal at Hartsfield-Jackson International Airport, as the fallout of Delta Air Lines’ flight cancellations extended into a third day.”

“It’s always busy, but I have never seen this airport like this,” business traveler Farzad Saghian told the newspaper Saghian after his trip home to New York had been canceled and rescheduled at least half-dozen times over two days. “It was like a madhouse.”

Another person took to Twitter under the name Renee Belisle‏, posting a screenshot of a phone that showed a hold time with Delta reservations that lasted nearly 3 ½ hours “and counting.”

As for when Delta might get its schedules back on track, the airline pledged on its website that its employees “are working hard to stabilize the operation to get it back to a reliable state.”

While cancellations on Saturday were significant, they were trending in the right direction – raising hope that Delta could see normal operations by the start of the workweek on Monday.

Stay tuned …
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Worldwide airport chaos after computer check-in systems crash
« Reply #1 on: September 28, 2017, 09:10:17 AM »
Here we go again...

RE

http://www.telegraph.co.uk/news/2017/09/28/worldwide-airport-chaos-check-in-computer-systems-crash/

Worldwide airport chaos after computer check-in systems crash


Long queues at the Thomas Cook check-in desks at Gatwick Airport on Thursday morning Credit: Jerry Gandhi/Twitter

    Danny Boyle Robert Mendick, Chief Reporter

28 September 2017 • 2:28pm

    Passengers struggle to check-in due to systems failure
    'Glitch' with software used by 125 airlines from 10.30am
    Delays at airports including Heathrow and Gatwick
    Problems also appear to affect some online check-ins
    Software firm confirms 'network issue' caused disruption
    Systems 'recovered' and 'functioning normally' by 2.30pm

Air passengers have been suffering major disruption at airports around the world after computer check-in systems crashed.

Problems were reported at airports including London's Heathrow and Gatwick, Charles de Gaulle in Paris,  Zurich, Melbourne, Johannesburg, Changi in Singapore and Washington DC's Reagan Airport.

Travellers endured delays at check-in desks after the outage from about 10.30am on Thursday.


Passengers queue amid check-in delays at Melbourne airport Credit: osamanasir/Twitter

The problem affected Amadeus Altea software used by 125 airlines and appeared to also have hit some online check-ins.

Gatwick described the situation as a "momentary IT glitch" and said it was not causing flight delays, adding that it believed the system was "back up and running" after about 15 minutes.

Heathrow said it was causing "intermittent" problems, but that passengers were still able to check-in, "although the process may take slightly longer than usual".


Queues at Baltimore/Washington International airport Credit: PoorRobin/Twitter

Amadeus, the Spanish travel technology that provides the software, confirmed a "network issue" had been causing disruption.

In a statement at shortly before 2.30pm, it said: "Amadeus can confirm that our systems are recovered and are now functioning normally.

"During the morning, we experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services.

"Our technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers. Amadeus regrets any inconvenience caused to customers."
2:14PM
'This was a worldwide failure': How airports were affected

Frankfurtairport operator Fraport said that Germany's largest carrier, Lufthansa, and partner airlines had been hit by a problem for around 30 minutes that prevented bags being checked in, but said the issue had been resolved.

A spokesman for Groupe ADP, which operates more than a dozen airports in the greater Paris region, confirmed airlines using the Amadeus system had been affected at the French capital's Charles de Gaulle airport.

"This was a worldwide failure (of the Amadeus system). We were no worse affected than other airports. It only lasted a few minutes," the spokesman said. He said national carrier Air France was among the airlines that used Amadeus.

In Washington, a spokesman for the Metropolitan Washington Airports Authority said Southwest Airlines reported a computer issue causing a few minor delays at Reagan National Airport of up to 16 minutes but there were no other issues at present.
1:45PM
What might passengers be entitled to if flights are delayed?

Passengers whose flights are delayed as a result of the IT glitch should be entitled to compensation if it is not classed as an "extraordinary circumstance".

Paloma Salmeron Planells, from flight delay compensation company AirHelp, said:

    “Following the news of Amadeus Altea check-in software crash, passengers worldwide could miss their holidays, lose their luggage or even be left stranded in the airport.

    “Depending on the situation an IT glitch might not be regarded as an ‘extraordinary circumstance’, so if your flight is delayed or cancelled you could be entitled to up to £510 in compensation.

    "In addition to this, the airline should provide you with meals, refreshments, access to phone calls and emails and if necessary, overnight accommodation.

    “Amadeus Altea services 64 per cent of the Star Alliance, 75 per cent of One World and 53 per cent of the Sky Team, which means the issues with the software could affect over 120 airlines, including BA, AirFrance, KLM and Lufthansa."

1:28PM
KLM also reporting check-in problems in the Netherlands

KLM in the Netherlands is reporting problems, reports Senay Boztas.

In reply to a customer's request on Twitter, the airline said: "We are still experiencing technical issues at this moment.

"Unfortunately we cannot give you a time-frame at this moment."
1:20PM
Will this affect my holiday and will I be compensated? Your questions answered
12:51PM
Video shows length of queues at Gatwick Airport

While queues at Gatwick have now subsided after a spokesman said the systems were "back up and running", this video shows how long queues were at the Thomas Cook check-in desk earlier:

    Have a video pic.twitter.com/zXOoBT0mtv
    — Jerry Gandhi (@JerryGandhi) September 28, 2017

12:45PM
Check-in queues at airports in Tokyo and Hong Kong

    The @Qantas check in system down. Massive queues in Hong Kong. Not sure why they can't get this right pic.twitter.com/lrL5jUzVEN
    — Paul Harapin (@paulharapin) September 28, 2017

    'uuuge delays at Haneda Airpot for @Qantas. They've communicated and are trying, can't ask for much more. At least there's a sick view! pic.twitter.com/v8EIspuu2r
    — Shane Miles (@shane___miles) September 28, 2017

12:28PM
Heathrow 'working closely with airlines to solve issue'

    A small number of airlines are experiencing problems across the world & we're working closely with them to solve the issue.
    — Heathrow Airport (@HeathrowAirport) September 28, 2017

12:12PM
Software firm: 'Services are gradually being restored'

Amadeus, the company that provides check-in software for more than 100 airlines around the world, has confirmed it is experiencing a "network issue that is causing disruption".

“Technical teams are working on the problem, services are gradually being restored," it is reported to have said.
11:58AM
Heathrow confirms airlines at terminals 2, 3 and 4 affected

Heathrow Airport has confirmed that airlines at three of its terminals have been experiencing systems problems that have caused check-in delays.

A spokeswoman said:

    "A small number of airlines are currently experiencing intermittent issues with their check-in systems at airports around the world - including at Heathrow.

    "Passengers will still be able to check-in for their flight, although the process may take slightly longer than usual.

    "We are working closely with our airlines to help resolve the issue as quickly as possible. We apologise for any inconvenience this may cause."

Several airlines at Terminals 2, 3 and 4 are affected.
11:41AM
What passengers have been seeing when they try to check-in online

    @British_Airways are you having problems? Impossible to log in and check in online! #BAFail pic.twitter.com/6H9E8Cf8hd
    — Morten Petersen (@_mortenp) September 28, 2017

11:27AM
Pictures of long queues at airports around the world

    Apparently @qatarairways system is down at @Melair . Hopefully not much delay pic.twitter.com/6apnLWt0Mk
    — Osama Nasir (@osamanasir) September 28, 2017

    Anyone flying @SouthwestAir from @BWI_Airport this morning, GET HERE EARLY. All kiosks down. pic.twitter.com/4WhfPh7H2s
    — AngryBird (@PoorRobin) September 28, 2017

11:21AM
'Pack patience': Passengers report huge check-in queues

    @BWI_Airport @SouthwestAir huge lines to check bags, computer system down. Pack patience.
    — Amanda B (@SoloRooMob) September 28, 2017

    When you've been looking forward to your holiday all year and then all computers at airport crash as you are checking in. ALL SERVERS DOWN 😣
    — SFW (@cinnamonwalsh) September 28, 2017

    So this airport has no air con and now our flight has been delayed, can today get any worse ?? @jet2tweets
    — Jord❃ (@Jordaancox_) September 28, 2017

    So this airport has no air con and now our flight has been delayed, can today get any worse ?? @jet2tweets
    — Jord❃ (@Jordaancox_) September 28, 2017

11:12AM
Update: 'Things back up and running' at Gatwick

Gatwick Airport has just got back in touch.

"Things are back up and running after a momentary IT glitch," a spokesman said.

It is not clear if the issue has been fixed at all airports
11:10AM
Gatwick Airport: Check-in software affecting multiple airlines

A Gatwick Airport spokesman said: "This is an airline issue, not an airport issue. This isn't Gatwick software, it's hit a few airlines' check-in systems which are down.

"They are using Altea software and there are several airlines that use the same software for check-in and it's that which is affected.

"They cannot check the passengers in."

The spokesman could not confirm which airlines are affected.
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